Thursday, May 31, 2018
YOUR CALL IS VERY IMPORTANT TO US
The old maxim “Don't ever lose your sense of humor” is solid gold. I have no idea who first said it, but credit that him or her with saving the sanity of many, me included. Let's look at a current challenge to peace of mind.
At one time things were simple. I lived through such days. Bet you did too, although probably not as far back as this writer. Then along came innovations, one after the other. Telephones, for example. Picture Alexander Graham Bell, inventor of the phone, urgently speaking into his end of the contraption to his able assistant: “Mr. Watson....come here…I want to see you.” In came Watson and the rest is history. If Bell were here today and saw million and millions of men and women standing around and seemingly talking into the palms of their hands, he might wonder why he ever made that first telephone call. Who knows?
No question civilization benefited immensely from the invention of the telephone. Routine matters and emergencies alike. General Custer up there on that small hill at the Little Big Horn could have found it a lifesaver if he had phoned for immediate assistance.
Along with positive benefits comes the Devil's work. We all know the agony of endless “prompts” and recorded messages. But none can top the one saying “your call is very important to us.” Really? Then why, Ms. Recording, do you have to repeat it again and again even as we wait and wait? Recently I hung on with a hope I could actually speak to one of those representatives “currently assisting another customer.” I wanted to ask this very question. No luck. My supply of patience went down the drain after eight repetitions of “your call is VERY important to us.” Is it? I don't think so.